I can’t get all the comments and surely you have had another page other than Merry Christmas this month of January. Hope you can get it fixed. I miss you terribly.
We miss you, too, Marie! And yes, Bob, specifically George and I are having technical difficulties. (Thanks for using your own good Greek name!)
Our role as administrators has been corrupted. We can’t publish anything.
Was on the phone 7 HOURS with Go Daddy last night. All that test stuff is them, not us. 28 pages of documentation of pure insanity.
We have 5 core file issues according to Wordfence and they say Go Daddy, as the hosting provider, needs to fix them.
Go Daddy says, “Hi how can I help you? Can you send me screen prints?” every 10 minutes.
All this first happened to me so I made George the administrator and used his credentials. Now, neither of us can publish anything. We both get 503 errors 100% of the time no matter what devices we use or where we are. Incognito used to work, but it doesn’t anymore. All we can do is approve and reply to comments. We can’t enter or change profiles.
For me, it has been several weeks at this point. For George, it happened recently when I made him an administrator thinking I could use his credentials. (He used to be an author.) When I changed his role, all his stories defaulted to me but I haven’t written anything for a very long time.
Go Daddy says, “Your site’s up so we don’t have to do anything.” But we can’t publish anything! How is that being “up”?
I asked, can you do an FTP? No. What about a compare? No. Can you replace the files I gave you? (I have a list of them.) No. Can you at least get rid of the custom plugins? (Why in the world would anyone need a custom plug in? There are legitimate options out there for everything, but that’s how it arrived.) Their solution was to give me links to documentation. I’m not a developer! It’s way over my head. I am not going to try to fix their files! If Wordfence won’t touch it (after I gave them $500), why would I want touch it?! (Got a partial refund back.)
I tell them, “Yes, I cleared the cache. Yes, I disabled all the plugins that I could. Yes, I deleted the themes I’m not using. Yes, I deleted all the subscribers and sent them password resets (which you probably didn’t get).” Our site is seemingly healthy.
It took months, but we finally got WordPress’ new release. It hasn’t helped.
I think we’ve been hacked because (1) George used to be able to get on when I couldn’t and now he can’t, (2) I could use incognito for several months, now I can’t, (3) the 503 error happens 100% of the time when I try to publish anything no matter where I am or what device I use and yet I have no trouble approving or replying to comments. It’s just a bogus message (probably tied to our profiles) to stop us from from writing. Sometimes, we don’t even see the “Log In” option at the bottom of the page. The message part covers it. Plus, our logo on the banner changed suddenly several months ago. Just popped up. Someone is in our system.
I’m afraid to ask what you all are experiencing out there.
I used to think computers were the greatest
thieves of time ever to trouble mankind.
It seems I was perhaps not specific enough.
Computers driven by malicious gremlins
are by the greatest margin worse!
You have my prayers.
Ronda Wintheiser says
I’m so sorry this is happening!
Someone does NOT want you two talking.
Gail Sheppard says
Seems so.
Lina says
Greetings! The 1914 article is the last one I have
bob karpodinis says
hello
Marie says
I can’t get all the comments and surely you have had another page other than Merry Christmas this month of January. Hope you can get it fixed. I miss you terribly.
Gail Sheppard says
We miss you, too, Marie! And yes, Bob, specifically George and I are having technical difficulties. (Thanks for using your own good Greek name!)
Our role as administrators has been corrupted. We can’t publish anything.
Was on the phone 7 HOURS with Go Daddy last night. All that test stuff is them, not us. 28 pages of documentation of pure insanity.
We have 5 core file issues according to Wordfence and they say Go Daddy, as the hosting provider, needs to fix them.
Go Daddy says, “Hi how can I help you? Can you send me screen prints?” every 10 minutes.
All this first happened to me so I made George the administrator and used his credentials. Now, neither of us can publish anything. We both get 503 errors 100% of the time no matter what devices we use or where we are. Incognito used to work, but it doesn’t anymore. All we can do is approve and reply to comments. We can’t enter or change profiles.
For me, it has been several weeks at this point. For George, it happened recently when I made him an administrator thinking I could use his credentials. (He used to be an author.) When I changed his role, all his stories defaulted to me but I haven’t written anything for a very long time.
Go Daddy says, “Your site’s up so we don’t have to do anything.” But we can’t publish anything! How is that being “up”?
I asked, can you do an FTP? No. What about a compare? No. Can you replace the files I gave you? (I have a list of them.) No. Can you at least get rid of the custom plugins? (Why in the world would anyone need a custom plug in? There are legitimate options out there for everything, but that’s how it arrived.) Their solution was to give me links to documentation. I’m not a developer! It’s way over my head. I am not going to try to fix their files! If Wordfence won’t touch it (after I gave them $500), why would I want touch it?! (Got a partial refund back.)
I tell them, “Yes, I cleared the cache. Yes, I disabled all the plugins that I could. Yes, I deleted the themes I’m not using. Yes, I deleted all the subscribers and sent them password resets (which you probably didn’t get).” Our site is seemingly healthy.
It took months, but we finally got WordPress’ new release. It hasn’t helped.
I think we’ve been hacked because (1) George used to be able to get on when I couldn’t and now he can’t, (2) I could use incognito for several months, now I can’t, (3) the 503 error happens 100% of the time when I try to publish anything no matter where I am or what device I use and yet I have no trouble approving or replying to comments. It’s just a bogus message (probably tied to our profiles) to stop us from from writing. Sometimes, we don’t even see the “Log In” option at the bottom of the page. The message part covers it. Plus, our logo on the banner changed suddenly several months ago. Just popped up. Someone is in our system.
I’m afraid to ask what you all are experiencing out there.
Brendan says
I used to think computers were the greatest
thieves of time ever to trouble mankind.
It seems I was perhaps not specific enough.
Computers driven by malicious gremlins
are by the greatest margin worse!
You have my prayers.
Gail Sheppard says
Malicious is accurate.